At Numb1, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your purchase, we are here to help.

Returns
You have 60 days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

 

How to Return an Item

1. Initiate the Return: Contact our customer service team at info@numb1.com.au to initiate a return. Provide your order number and details about the product you wish to return.
2. Prepare the Package: Securely package the item you are returning, including all original packaging, accessories, and documentation. Include a copy of your receipt or proof of purchase.
3. Shipping: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit. The cost of return shipping is your responsibility unless the return is due to our error (e.g., you received an incorrect or defective item).

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges
If you need to exchange an item for the same product, contact us at info@numb1.com.au Exchanges are subject to product availability.

Non-Returnable Items
Gift cards are non-returnable items.

Sale Items
Only regular priced items may be refunded. Sale items are not eligible for a refund.

Damaged or Defective Items
If you received a damaged or defective item, we will replace it at no additional cost to you. Please contact our customer service team at info@numb1.com.au within 7 days of receiving the item to arrange for a replacement.

Contact Us
If you have any questions on how to return your item to us, please contact our customer service team at info@numb1.com.au
Thank you for shopping with Numb1. We value your business and are committed to providing you with the best customer experience.